LevelUp: I waited for * min listening to music, then I r...
A LevelUp customer review by GetHuman user ~D. from November 25th, 2017
Background on ~D.'s case
GetHuman: ~D. - can you tell our other LevelUp customers when your case took place?
~D.: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to LevelUp, and if so, how?
GetHuman: And which of these common LevelUp customer issues best describes the reason you wanted to talk to them?
(Shows ~D. a list of common LevelUp problems)
~D.: "Complaint" was why I was trying to call.
~D.'s review of LevelUp customer service
GetHuman: So how would you sum up your experience for GetHuman's LevelUp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~D.: I waited for * min listening to music, then I received a message that the office was closed, as everyone was on company wide training...
GetHuman: Let's quantify your experience contacting LevelUp. On a scale of 1 to 5, how easy is it go get help on a LevelUp problem?
~D.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~D.: I'd give them a two out of five on communication.
GetHuman: And what about LevelUp's ability to quickly and effectively address your problem?
~D.: For that I would say three out of five.
GetHuman: And finally- any advice for other LevelUp customers?
~D.: Call them early in the day or late. Don't forget any personal or account information you might need for LevelUp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~D. taken from his LevelUp customer service problem that occurred on November 21st, 2017.
LevelUp
3.67 of 5 stars | 17 reviews
~D.'s LevelUp Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like LevelUp, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with LevelUp in any way.