LevelUp: Call was answered very quickly, problem was sol...
A LevelUp customer review by GetHuman user GetHuman-245908 from November 21st, 2017
Background on GetHuman-245908's case
GetHuman: GetHuman-245908 - can you tell our other LevelUp customers when your case took place?
GetHuman-245908: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to LevelUp, and if so, how?
GetHuman: And which of these common LevelUp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245908 a list of common LevelUp problems)
GetHuman-245908: "Update account information" was why I was trying to call.
GetHuman-245908's review of LevelUp customer service
GetHuman: So how would you sum up your experience for GetHuman's LevelUp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245908: Call was answered very quickly, problem was solved very quickly, when there was a secondary issue because of a glitch it was immediately fixed, I had to call * times in half an hour because of a customer (potentially trying to scam) and the service rep was very helpful and friendly.
GetHuman: Let's quantify your experience contacting LevelUp. On a scale of 1 to 5, how easy is it go get help on a LevelUp problem?
GetHuman-245908: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245908: I'd give them a five out of five on communication.
GetHuman: And what about LevelUp's ability to quickly and effectively address your problem?
GetHuman-245908: For that I would say five out of five.
GetHuman: And finally- any advice for other LevelUp customers?
GetHuman-245908: Call them early in the day or late. Don't forget any personal or account information you might need for LevelUp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245908 taken from his LevelUp customer service problem that occurred on November 18th, 2017.
LevelUp
3.67 of 5 stars | 17 reviews
GetHuman-245908's LevelUp Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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