Lexmark: Have spent weeks and hours trying to fix a soft...
A Lexmark customer review by GetHuman user ~kaylaartist from November 4th, 2017
Background on ~kaylaartist's case
GetHuman: ~kaylaartist - can you tell our other Lexmark customers when your case took place?
~kaylaartist: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows ~kaylaartist a list of common Lexmark problems)
~kaylaartist: "Warranty claim" was why I was trying to call.
~kaylaartist's review of Lexmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kaylaartist: Have spent weeks and hours trying to fix a software, firmware compatibility issue with Vista. Still not working correctly and has been escalated to a supervisor who tried to tell me it was MY pc. Have already worked with Dell and iyogi and my pc is FINE. Problems are all related to the printer which is not even * months old and I am denied a new one(which may have the same issues anywaY!) I have lost hours of my time and needed faxes, etc from colleagues!!!! I will bill them the $*** per hour I charge for all the hours I have had to spend tied to the pc while they ATTEMPT to fix it! And some of that time is wasted because they do not understand English idioms! and my descriptions of the problem
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
~kaylaartist: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kaylaartist: I'd give them a three out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
~kaylaartist: For that I would say four out of five.
GetHuman: And finally- any advice for other Lexmark customers?
~kaylaartist: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kaylaartist taken from his Lexmark customer service problem that occurred on October 27th, 2017.