Lexmark: Spoke with Tech support on line because compati...
A Lexmark customer review by GetHuman user ~studywoman from November 3rd, 2017
Background on ~studywoman's case
GetHuman: ~studywoman - can you tell our other Lexmark customers when your case took place?
~studywoman: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows ~studywoman a list of common Lexmark problems)
~studywoman: "Complaint" was why I was trying to call.
~studywoman's review of Lexmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~studywoman: Spoke with Tech support on line because compatible ink cartridge that had been working perfectly stopped working after I did a download of Lexmark firmware. Tech informed me that the firmware had a component in it that required that ONLY Lexmark ink cartridges be used. Therefore, the * compatible cartridges I had just bought were useless! Firmware could not be reversed and of course, Lexmark was unwilling to replace the * cartridges that I could no longer use. Won't recommend Lexmark or buy and Lexmark product ever again and will replace lexmark printer asap!!!
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
~studywoman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~studywoman: I'd give them a one out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
~studywoman: For that I would say four out of five.
GetHuman: And finally- any advice for other Lexmark customers?
~studywoman: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~studywoman taken from his Lexmark customer service problem that occurred on October 31st, 2017.