Lincoln National Life Insurance: Transferred three (*) times. Ten- (**) to fift...
A Lincoln National Life Insurance customer review by GetHuman user GetHuman-20549 from November 27th, 2017
Background on GetHuman-20549's case
GetHuman: GetHuman-20549 - can you tell our other Lincoln National Life Insurance customers when your case took place?
GetHuman-20549: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Lincoln National Life Insurance, and if so, how?
GetHuman: And which of these common Lincoln National Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20549 a list of common Lincoln National Life Insurance problems)
GetHuman-20549: "Get insurance" was why I was trying to call.
GetHuman-20549's review of Lincoln National Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Lincoln National Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20549: Transferred three (*) times. Ten- (**) to fifteen- (**) minute wait each time. Was asked to remember a call I made to them in ****. Was told I misunderstood what I was told during that conversation. She did not have my agent's information. Wanted to give me a new agent--who would know nothing of my situation. Got SICK of empty apologies. If I were younger, I would get a policy with another company. You are not the company I signed on with in ****.
GetHuman: Let's quantify your experience contacting Lincoln National Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Lincoln National Life Insurance problem?
GetHuman-20549: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20549: I'd give them a one out of five on communication.
GetHuman: And what about Lincoln National Life Insurance's ability to quickly and effectively address your problem?
GetHuman-20549: For that I would say four out of five.
GetHuman: And finally- any advice for other Lincoln National Life Insurance customers?
GetHuman-20549: Call them early in the day or late. Don't forget any personal or account information you might need for Lincoln National Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20549 taken from his Lincoln National Life Insurance customer service problem that occurred on November 22nd, 2017.