LinkedIn: Absence of support
A LinkedIn customer review by GetHuman user GetHuman-illusio from November 30th, 2017
Background on GetHuman-illusio's case
GetHuman: GetHuman-illusio - can you tell our other LinkedIn customers when your case took place?
GetHuman-illusio: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to LinkedIn, and if so, how?
GetHuman: And which of these common LinkedIn customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-illusio a list of common LinkedIn problems)
GetHuman-illusio: "Upgrade/Downgrade Account" was why I was trying to call.
GetHuman-illusio's review of LinkedIn customer service
GetHuman: So how would you sum up your experience for GetHuman's LinkedIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-illusio: Absence of support
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-illusio: customer no service, they do not have real people working there. Tried recruiter, didn't like it, cancelled and they still billed me and won't refund.
GetHuman: Let's quantify your experience contacting LinkedIn. On a scale of 1 to 5, how easy is it go get help on a LinkedIn problem?
GetHuman-illusio: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-illusio: I'd give them a three out of five on communication.
GetHuman: And what about LinkedIn's ability to quickly and effectively address your problem?
GetHuman-illusio: For that I would say one out of five.
GetHuman: And finally- any advice for other LinkedIn customers?
GetHuman-illusio: Call them early in the day or late. Don't forget any personal or account information you might need for LinkedIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-illusio taken from his LinkedIn customer service problem that occurred on November 25th, 2017.