Logitech: * phone calls today and still no resolution. I...
A Logitech customer review by GetHuman user GetHuman-429240 from November 21st, 2017
Background on GetHuman-429240's case
GetHuman: GetHuman-429240 - can you tell our other Logitech customers when your case took place?
GetHuman-429240: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-429240 a list of common Logitech problems)
GetHuman-429240: "Repairs" was why I was trying to call.
GetHuman-429240's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-429240: * phone calls today and still no resolution. I have asked to speak to a supervisor all * times. Twice I was on hold (** minutes and * minutes) with no answer. Third time I was "disconnected". Fourth time...still on hold after * minutes. This customer service is truly horrible.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
GetHuman-429240: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-429240: I'd give them a one out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
GetHuman-429240: For that I would say five out of five.
GetHuman: And finally- any advice for other Logitech customers?
GetHuman-429240: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-429240 taken from his Logitech customer service problem that occurred on November 19th, 2017.