Logitech: As a follow up- partially redeemed. I spent sev...
A Logitech customer review by GetHuman user ~arizona from November 24th, 2017
Background on ~arizona's case
GetHuman: ~arizona - can you tell our other Logitech customers when your case took place?
~arizona: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~arizona a list of common Logitech problems)
~arizona: "Technical support" was why I was trying to call.
~arizona's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arizona: As a follow up- partially redeemed. I spent several hours trying to get connected via every number- all were down, not working when i tried tech support. Finally I called the National Headquarter- a number not easy to find and was routed by an admin (in response to my anger) to an "escalated complaint" manager who quickly and efficiently handled my warranty problem to my satisfaction. If you had to spend several hours trying to resolve a warranty problem would you say that was satisfied?? How to get out of accountability in technology by having broken technology.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~arizona: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arizona: I'd give them a two out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~arizona: For that I would say five out of five.
GetHuman: And finally- any advice for other Logitech customers?
~arizona: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arizona taken from his Logitech customer service problem that occurred on November 20th, 2017.