Logitech: Being passed around from person to person and l...
A Logitech customer review by GetHuman user ~TJ from November 1st, 2017
Background on ~TJ's case
GetHuman: ~TJ - can you tell our other Logitech customers when your case took place?
~TJ: Yup. It was morning, on October 28th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~TJ a list of common Logitech problems)
~TJ: "Where to buy" was why I was trying to call.
~TJ's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TJ: Being passed around from person to person and left waiting on hold is not my idea of good service.... My problem is not resolved. It took me two days and one evening to find a number to contact you. On top of that your on line tech support whs going to charge for something that should be free to logitec customers....
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~TJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TJ: I'd give them a five out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~TJ: For that I would say three out of five.
GetHuman: And finally- any advice for other Logitech customers?
~TJ: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TJ taken from his Logitech customer service problem that occurred on October 28th, 2017.