Logitech: I was told twice by representatives that this i...
A Logitech customer review by GetHuman user ~NotTollFree from November 19th, 2017
Background on ~NotTollFree's case
GetHuman: ~NotTollFree - can you tell our other Logitech customers when your case took place?
~NotTollFree: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~NotTollFree a list of common Logitech problems)
~NotTollFree: "Warranty claim" was why I was trying to call.
~NotTollFree's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotTollFree: I was told twice by representatives that this is a toll-free number when in fact it is not. I was charged $** on my phone bill for essentially being put on hold and then hung up on.**Do not call this number, it's not toll free! ridiculous!
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~NotTollFree: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotTollFree: I'd give them a five out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~NotTollFree: For that I would say five out of five.
GetHuman: And finally- any advice for other Logitech customers?
~NotTollFree: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NotTollFree taken from his Logitech customer service problem that occurred on November 13th, 2017.