Logitech: No waiting but as a tier * support person in my...
A Logitech customer review by GetHuman user ~KK from November 27th, 2017
Background on ~KK's case
GetHuman: ~KK - can you tell our other Logitech customers when your case took place?
~KK: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~KK a list of common Logitech problems)
~KK: "Warranty claim" was why I was trying to call.
~KK's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KK: No waiting but as a tier * support person in my career I can tell the tech I got was relatively smart because she immediately recognized she wasn't prepared to handle my issue and didn't waste time making me reboot and go through non related walkthroughs.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~KK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KK: I'd give them a three out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~KK: For that I would say two out of five.
GetHuman: And finally- any advice for other Logitech customers?
~KK: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KK taken from his Logitech customer service problem that occurred on November 23rd, 2017.