Long Island Power Authority: Called several times in the last few weeks rega...

A Long Island Power Authority customer review by GetHuman user ~Mom of two from November 16th, 2017

Background on ~Mom of two's case

GetHuman: ~Mom of two - can you tell our other Long Island Power Authority customers when your case took place?
~Mom of two: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Long Island Power Authority, and if so, how?
~Mom of two: I used the 800-490-0025 number I found for on the GetHuman Long Island Power Authority customer phone number page I was on: Long Island Power Authority Customer Service Phone Number
GetHuman: And which of these common Long Island Power Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom of two a list of common Long Island Power Authority problems)
~Mom of two: "Lower my bill" was why I was trying to call.

~Mom of two's review of Long Island Power Authority customer service

GetHuman: So how would you sum up your experience for GetHuman's Long Island Power Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom of two: Called several times in the last few weeks regarding dead branches resting on Powerlines in the backyard of * Linda Road, Pot Washington. Not once did anyone pick up the call. Come on guys....my time is valuable too! This same yard caused a three week blackout in the area after Sandy. ALL THE TREES ACROSS THIS BACKYARD are DEAD..leaning on and intertwined in the power lines. Please have someone take a look. Thank you.** someone take a look. Thank you.
GetHuman: Let's quantify your experience contacting Long Island Power Authority. On a scale of 1 to 5, how easy is it go get help on a Long Island Power Authority problem?
~Mom of two: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom of two: I'd give them a one out of five on communication.
GetHuman: And what about Long Island Power Authority's ability to quickly and effectively address your problem?
~Mom of two: For that I would say one out of five.
GetHuman: And finally- any advice for other Long Island Power Authority customers?
~Mom of two: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Power Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom of two taken from his Long Island Power Authority customer service problem that occurred on November 12th, 2017.

Long Island Power Authority

1.00 of 5 stars | 7 reviews

~Mom of two's Long Island Power Authority Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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