Long Island Power Authority: We lost power ** days ago. We had a service ti...

A Long Island Power Authority customer review by GetHuman user ~RevoCannon from November 13th, 2017

Background on ~RevoCannon's case

GetHuman: ~RevoCannon - can you tell our other Long Island Power Authority customers when your case took place?
~RevoCannon: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Long Island Power Authority, and if so, how?
~RevoCannon: I used the 800-490-0025 number I found for on the GetHuman Long Island Power Authority customer phone number page I was on: Long Island Power Authority Customer Service Phone Number
GetHuman: And which of these common Long Island Power Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~RevoCannon a list of common Long Island Power Authority problems)
~RevoCannon: "Lower my bill" was why I was trying to call.

~RevoCannon's review of Long Island Power Authority customer service

GetHuman: So how would you sum up your experience for GetHuman's Long Island Power Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RevoCannon: We lost power ** days ago. We had a service ticket in before the widespread power outages began. The wire from the utility pole to our house was pulled OFF THE POLE, so we can't even pay an electrician to repair it. LIPA makes me yearn for the good old days of LILCO. At least when LILCO told you to F*** yourself, they didn't make it sound like they were doing you a favor.
GetHuman: Let's quantify your experience contacting Long Island Power Authority. On a scale of 1 to 5, how easy is it go get help on a Long Island Power Authority problem?
~RevoCannon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RevoCannon: I'd give them a three out of five on communication.
GetHuman: And what about Long Island Power Authority's ability to quickly and effectively address your problem?
~RevoCannon: For that I would say two out of five.
GetHuman: And finally- any advice for other Long Island Power Authority customers?
~RevoCannon: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Power Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RevoCannon taken from his Long Island Power Authority customer service problem that occurred on November 7th, 2017.

Long Island Power Authority

1.00 of 5 stars | 7 reviews

~RevoCannon's Long Island Power Authority Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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