Long Island Power Authority: Don't bother calling after any type of storm...
A Long Island Power Authority customer review by GetHuman user ~DiDisappointed Customer from October 31st, 2017
Background on ~DiDisappointed Customer's case
GetHuman: ~DiDisappointed Customer - can you tell our other Long Island Power Authority customers when your case took place?
~DiDisappointed Customer: Sure. It was evening, on October 28th.
GetHuman: Did you reach out to Long Island Power Authority, and if so, how?
GetHuman: And which of these common Long Island Power Authority customer issues best describes the reason you wanted to talk to them?
(Shows ~DiDisappointed Customer a list of common Long Island Power Authority problems)
~DiDisappointed Customer: "Cancel service" was why I was trying to call.
~DiDisappointed Customer's review of Long Island Power Authority customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Power Authority customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DiDisappointed Customer: Don't bother calling after any type of storm. Getting help is impossible. Call *** to report trees and wires down first, as they can contact LIPA directly. Otherwise, you'll be taking all the juice from your cell phone battery waiting for a rep. Congrats Long Island--- we have amoung the highest electric rates in the USA with amoung the worst customer service money can buy!
GetHuman: Let's quantify your experience contacting Long Island Power Authority. On a scale of 1 to 5, how easy is it go get help on a Long Island Power Authority problem?
~DiDisappointed Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DiDisappointed Customer: I'd give them a one out of five on communication.
GetHuman: And what about Long Island Power Authority's ability to quickly and effectively address your problem?
~DiDisappointed Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Long Island Power Authority customers?
~DiDisappointed Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Power Authority to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DiDisappointed Customer taken from his Long Island Power Authority customer service problem that occurred on October 28th, 2017.