Lord & Taylor: QiD*******. Excellent communication on phone. D...
A Lord & Taylor customer review by GetHuman user ~Bonnie _gabor from November 18th, 2017
Background on ~Bonnie _gabor's case
GetHuman: ~Bonnie _gabor - can you tell our other Lord & Taylor customers when your case took place?
~Bonnie _gabor: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Lord & Taylor, and if so, how?
GetHuman: And which of these common Lord & Taylor customer issues best describes the reason you wanted to talk to them?
(Shows ~Bonnie _gabor a list of common Lord & Taylor problems)
~Bonnie _gabor: "Warranty claim" was why I was trying to contact.
~Bonnie _gabor's review of Lord & Taylor customer service
GetHuman: So how would you sum up your experience for GetHuman's Lord & Taylor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bonnie _gabor: QiD*******. Excellent communication on phone. Diedra really worked to make order happen where other associates could not complete order. She is Fantastic and also very respectful. Above and beyond are my only words to describe your employee.*Thank you Diedra*Bonnie G Staten Island
GetHuman: Let's quantify your experience contacting Lord & Taylor. On a scale of 1 to 5, how easy is it go get help on a Lord & Taylor problem?
~Bonnie _gabor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bonnie _gabor: I'd give them a one out of five on communication.
GetHuman: And what about Lord & Taylor's ability to quickly and effectively address your problem?
~Bonnie _gabor: For that I would say two out of five.
GetHuman: And finally- any advice for other Lord & Taylor customers?
~Bonnie _gabor: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lord & Taylor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bonnie _gabor taken from his Lord & Taylor customer service problem that occurred on November 11th, 2017.
Lord & Taylor
1.00 of 5 stars | 8 reviews
~Bonnie _gabor's Lord & Taylor Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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