Lowe's: Chris Lockhart made me wait almost an hour to l...

A Lowe's customer review by GetHuman user ~Chuckie from November 15th, 2017

Background on ~Chuckie's case

GetHuman: ~Chuckie - can you tell our other Lowe's customers when your case took place?
~Chuckie: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Lowe's, and if so, how?
~Chuckie: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Chuckie a list of common Lowe's problems)
~Chuckie: "Warranty" was why I was trying to call.

~Chuckie's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chuckie: Chris Lockhart made me wait almost an hour to load some product into my van. I wish Lowes had some sort of benefits in place for him because he needs to get those dirty brown teeth fixed up. The guy can't afford a bag of milk let alone dental work. He still lives in an old run-down basement where he dreams and wishes about having all the smokes in the world all to himself. When he finally came outside to load product into the van, I mentioned maybe he could try out some Rogaine because I heard Jeff from paint and * other girls laughing about Chris Lockhart's balding scalp. It is really problematic and sooner or later he has to realize the ladies hate it, even though the bald man thinks he's a player. Poor foresight by Lowes managment for hiring such a small time incompetent. I will never return to this store because of the bald guy with bad teeth who smokes * packs a day Chris Lockhart.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Chuckie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chuckie: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Chuckie: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Chuckie: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chuckie taken from his Lowe's customer service problem that occurred on November 8th, 2017.

Lowe's

3.75 of 5 stars | 52 reviews

~Chuckie's Lowe's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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