Lowe's: I called this number at *:** am on this Saturda...
A Lowe's customer review by GetHuman user ~MomNextDoor from November 24th, 2017
Background on ~MomNextDoor's case
GetHuman: ~MomNextDoor - can you tell our other Lowe's customers when your case took place?
~MomNextDoor: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~MomNextDoor a list of common Lowe's problems)
~MomNextDoor: "Warranty" was why I was trying to call.
~MomNextDoor's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MomNextDoor: I called this number at *:** am on this Saturday. Was helped by a man who took down my complaint about the horrible laminate flooring installation experience and told me he would get a store manager to call me back. At *:**am I was called back by store manager who had already called the subcontracted company's owner and made plans to fix the problems. She assures me my floor install will be corrected and complete by Thanksgiving. We'll see, since this has been going on since October **.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~MomNextDoor: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MomNextDoor: I'd give them a four out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~MomNextDoor: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~MomNextDoor: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MomNextDoor taken from his Lowe's customer service problem that occurred on November 22nd, 2017.