Lowe's: I want to commend the staff (in particular Cand...
A Lowe's customer review by GetHuman user GetHuman-kpsteph from November 29th, 2017
Background on GetHuman-kpsteph's case
GetHuman: GetHuman-kpsteph - can you tell our other Lowe's customers when your case took place?
GetHuman-kpsteph: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kpsteph a list of common Lowe's problems)
GetHuman-kpsteph: "Change order" was why I was trying to call.
GetHuman-kpsteph's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kpsteph: I want to commend the staff (in particular Candace, Fari, Barb, Tara, Sandra and their store manager Bill) at Lowes East Gwillimbury, Ontario as they have been so helpful, cheerful and professional. I am moving from Newmarket, Ontario to Kelowna, BC and have had a need for some large boxes for furniture. They are hard to find. Most places I asked wouldn't give you the time of day including Lowe's major competitor Home Depot. They went above and beyond to show me curious customer service and have won my loyalty to shop at Lowes exclusively from now on! Just a tip if you are moving - I have purchased bubble wrap, packing paper, stretch wrap and packing tape at Lowes and they have a good stock on hand. I have used 'red construction tape' to secure the boxes instead of packing tape as it is really sticky and you can use less tape that way! A Big Thank You to Lowes East Gwillimbury staff - Bill you are running a Great Store.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
GetHuman-kpsteph: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kpsteph: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
GetHuman-kpsteph: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
GetHuman-kpsteph: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kpsteph taken from his Lowe's customer service problem that occurred on November 21st, 2017.