Lowe's: Faisal Shadik (Hunt Cub, Ottawa store) was outs...

A Lowe's customer review by GetHuman user ~Douglas Tate from November 25th, 2017

Background on ~Douglas Tate's case

GetHuman: ~Douglas Tate - can you tell our other Lowe's customers when your case took place?
~Douglas Tate: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Lowe's, and if so, how?
~Douglas Tate: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Douglas Tate a list of common Lowe's problems)
~Douglas Tate: "Returns" was why I was trying to call.

~Douglas Tate's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Douglas Tate: Faisal Shadik (Hunt Cub, Ottawa store) was outstanding in helping us choose everything e need for a complete bathroom renovation.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Douglas Tate: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Douglas Tate: I'd give them a two out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Douglas Tate: For that I would say three out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Douglas Tate: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Douglas Tate taken from his Lowe's customer service problem that occurred on November 20th, 2017.

Lowe's

3.75 of 5 stars | 52 reviews

~Douglas Tate's Lowe's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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