Lowe's: I was in your store at Simi Valley Ca, and I ha...
A Lowe's customer review by GetHuman user ~Don and Chris from November 4th, 2017
Background on ~Don and Chris's case
GetHuman: ~Don and Chris - can you tell our other Lowe's customers when your case took place?
~Don and Chris: Yeah. It was evening, on October 25th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Don and Chris a list of common Lowe's problems)
~Don and Chris: "Make a purchase" was why I was trying to call.
~Don and Chris's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don and Chris: I was in your store at Simi Valley Ca, and I had the best service ever received at your store by a man called Greg Childers.*This employee knew about every subject I brought up and was so friendly and helpful I couldn't believe there were employees around such as he. He should be re-named as *I am customer service....*My wife and I will definetly come back to your store at Simi Valley.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Don and Chris: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don and Chris: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Don and Chris: For that I would say four out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Don and Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don and Chris taken from his Lowe's customer service problem that occurred on October 25th, 2017.