Lowe's: Nory was very personable...very helpful...very...

A Lowe's customer review by GetHuman user ~Mardelle Ho from November 9th, 2017

Background on ~Mardelle Ho's case

GetHuman: ~Mardelle Ho - can you tell our other Lowe's customers when your case took place?
~Mardelle Ho: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to Lowe's, and if so, how?
~Mardelle Ho: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Mardelle Ho a list of common Lowe's problems)
~Mardelle Ho: "Missing items" was why I was trying to call.

~Mardelle Ho's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mardelle Ho: Nory was very personable...very helpful...very patient! Went overtime twice just to make sure that everything was completed to our satisfaction.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Mardelle Ho: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mardelle Ho: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Mardelle Ho: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Mardelle Ho: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mardelle Ho taken from his Lowe's customer service problem that occurred on November 2nd, 2017.

Lowe's

3.75 of 5 stars | 52 reviews

~Mardelle Ho's Lowe's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lowe's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lowe's in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!