Lowe's: Nory was very personable...very helpful...very...
A Lowe's customer review by GetHuman user ~Mardelle Ho from November 9th, 2017
Background on ~Mardelle Ho's case
GetHuman: ~Mardelle Ho - can you tell our other Lowe's customers when your case took place?
~Mardelle Ho: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Mardelle Ho a list of common Lowe's problems)
~Mardelle Ho: "Item not received" was why I was trying to call.
~Mardelle Ho's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mardelle Ho: Nory was very personable...very helpful...very patient! Went overtime twice just to make sure that everything was completed to our satisfaction.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Mardelle Ho: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mardelle Ho: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Mardelle Ho: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Mardelle Ho: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mardelle Ho taken from his Lowe's customer service problem that occurred on November 2nd, 2017.