Lowe's: Within * hours resolved problem with manufactur...
A Lowe's customer review by GetHuman user GetHuman-357504 from October 27th, 2017
Background on GetHuman-357504's case
GetHuman: GetHuman-357504 - can you tell our other Lowe's customers when your case took place?
GetHuman-357504: Yes. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357504 a list of common Lowe's problems)
GetHuman-357504: "Product issues" was why I was trying to call.
GetHuman-357504's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357504: Within * hours resolved problem with manufacturer of a product Lowe's sell. The product manager would not resolve problem for over three months. Lowe's authorized full refund of monies within the said hours. Very good communications with company.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
GetHuman-357504: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357504: I'd give them a four out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
GetHuman-357504: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
GetHuman-357504: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357504 taken from his Lowe's customer service problem that occurred on October 22nd, 2017.