Lowe's: the customer service rep was also a military ve...
A Lowe's customer review by GetHuman user ~Carl Smith from November 19th, 2017
Background on ~Carl Smith's case
GetHuman: ~Carl Smith - can you tell our other Lowe's customers when your case took place?
~Carl Smith: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Carl Smith a list of common Lowe's problems)
~Carl Smith: "Returns" was why I was trying to call.
~Carl Smith's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carl Smith: the customer service rep was also a military veteran. she read me the "fine print" that if I was NOT retired or DISABLED, I did NOT qualify for discounts at Lowes. As a fellow veteran, she was sympathetic.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~Carl Smith: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carl Smith: I'd give them a three out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~Carl Smith: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~Carl Smith: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carl Smith taken from his Lowe's customer service problem that occurred on November 10th, 2017.