Lowe's: James at the main office extremely helpful. And...
A Lowe's customer review by GetHuman user ~amy jo from November 17th, 2017
Background on ~amy jo's case
GetHuman: ~amy jo - can you tell our other Lowe's customers when your case took place?
~amy jo: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~amy jo a list of common Lowe's problems)
~amy jo: "Cancel order" was why I was trying to call.
~amy jo's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amy jo: James at the main office extremely helpful. And very polite. Wish all could enjoy their work more. Please customer!
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~amy jo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amy jo: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~amy jo: For that I would say three out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~amy jo: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amy jo taken from his Lowe's customer service problem that occurred on November 15th, 2017.