Luxottica: Sent detailed message of defects with both temp...

A Luxottica customer review by GetHuman user ~Atlanta from November 23rd, 2017

Background on ~Atlanta's case

GetHuman: ~Atlanta - can you tell our other Luxottica customers when your case took place?
~Atlanta: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Luxottica, and if so, how?
~Atlanta: I used the 800-343-5594 number I found for on the GetHuman Luxottica customer phone number page I was on: Luxottica Customer Service Phone Number
GetHuman: And which of these common Luxottica customer issues best describes the reason you wanted to talk to them?
(Shows ~Atlanta a list of common Luxottica problems)
~Atlanta: "Technical support" was why I was trying to call.

~Atlanta's review of Luxottica customer service

GetHuman: So how would you sum up your experience for GetHuman's Luxottica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Atlanta: Sent detailed message of defects with both temples and frames,and asked for replacement. I received no communication of receipt of frames... and when I called , they stated that the temples needed to be sent from Italy. While temples will be nice the paint is chipping off the frames. They stated they have no system in place to notify me to let me know what is going on, rather, I have to call once again to see if they will replace the frames, or simply replace the temples. This is simply poor customer service for a poor product.
GetHuman: Let's quantify your experience contacting Luxottica. On a scale of 1 to 5, how easy is it go get help on a Luxottica problem?
~Atlanta: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Atlanta: I'd give them a four out of five on communication.
GetHuman: And what about Luxottica's ability to quickly and effectively address your problem?
~Atlanta: For that I would say five out of five.
GetHuman: And finally- any advice for other Luxottica customers?
~Atlanta: Call them early in the day or late. Don't forget any personal or account information you might need for Luxottica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Atlanta taken from his Luxottica customer service problem that occurred on November 17th, 2017.

Luxottica

5.00 of 5 stars | 17 reviews

~Atlanta's Luxottica Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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