Luxottica: Terrible. The representatives like to transfer...
A Luxottica customer review by GetHuman user ~Cleveland from November 21st, 2017
Background on ~Cleveland's case
GetHuman: ~Cleveland - can you tell our other Luxottica customers when your case took place?
~Cleveland: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Luxottica, and if so, how?
GetHuman: And which of these common Luxottica customer issues best describes the reason you wanted to talk to them?
(Shows ~Cleveland a list of common Luxottica problems)
~Cleveland: "Returns" was why I was trying to call.
~Cleveland's review of Luxottica customer service
GetHuman: So how would you sum up your experience for GetHuman's Luxottica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cleveland: Terrible. The representatives like to transfer calls without even getting a clear understanding to what you need and the department I was looking for (a*p) never answers. I'm just trying to pay my bill and am having the hardest time.
GetHuman: Let's quantify your experience contacting Luxottica. On a scale of 1 to 5, how easy is it go get help on a Luxottica problem?
~Cleveland: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cleveland: I'd give them a five out of five on communication.
GetHuman: And what about Luxottica's ability to quickly and effectively address your problem?
~Cleveland: For that I would say five out of five.
GetHuman: And finally- any advice for other Luxottica customers?
~Cleveland: Call them early in the day or late. Don't forget any personal or account information you might need for Luxottica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cleveland taken from his Luxottica customer service problem that occurred on November 15th, 2017.