Luxottica: This company should be banned in today's global...
A Luxottica customer review by GetHuman user ~New Jersey from November 22nd, 2017
Background on ~New Jersey's case
GetHuman: ~New Jersey - can you tell our other Luxottica customers when your case took place?
~New Jersey: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Luxottica, and if so, how?
GetHuman: And which of these common Luxottica customer issues best describes the reason you wanted to talk to them?
(Shows ~New Jersey a list of common Luxottica problems)
~New Jersey: "Where to buy" was why I was trying to call.
~New Jersey's review of Luxottica customer service
GetHuman: So how would you sum up your experience for GetHuman's Luxottica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~New Jersey: This company should be banned in today's global economic system it has the worst customer relations in the whole world!
GetHuman: Let's quantify your experience contacting Luxottica. On a scale of 1 to 5, how easy is it go get help on a Luxottica problem?
~New Jersey: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~New Jersey: I'd give them a four out of five on communication.
GetHuman: And what about Luxottica's ability to quickly and effectively address your problem?
~New Jersey: For that I would say five out of five.
GetHuman: And finally- any advice for other Luxottica customers?
~New Jersey: Call them early in the day or late. Don't forget any personal or account information you might need for Luxottica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~New Jersey taken from his Luxottica customer service problem that occurred on November 17th, 2017.