Lyft: It has the worst customer service .I have not b...

A Lyft customer review by GetHuman user GetHuman-michael98 from November 29th, 2017

Background on GetHuman-michael98's case

GetHuman: GetHuman-michael98 - can you tell our other Lyft customers when your case took place?
GetHuman-michael98: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Lyft, and if so, how?
GetHuman-michael98: I used a help page I found on the GetHuman Lyft customer service contact info page: Contact Lyft Customer Service
GetHuman: And which of these common Lyft customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-michael98 a list of common Lyft problems)
GetHuman-michael98: "Report a problem" was why I was trying to contact.

GetHuman-michael98's review of Lyft customer service

GetHuman: So how would you sum up your experience for GetHuman's Lyft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-michael98: It has the worst customer service .I have not been able to get in hold of a live customer care rep at all
GetHuman: Let's quantify your experience contacting Lyft. On a scale of 1 to 5, how easy is it go get help on a Lyft problem?
GetHuman-michael98: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-michael98: I'd give them a one out of five on communication.
GetHuman: And what about Lyft's ability to quickly and effectively address your problem?
GetHuman-michael98: For that I would say four out of five.
GetHuman: And finally- any advice for other Lyft customers?
GetHuman-michael98: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lyft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-michael98 taken from his Lyft customer service problem that occurred on November 24th, 2017.


1.33 of 5 stars | 255 reviews

GetHuman-michael98's Lyft Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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