MCI: Avoid. Verizon is obviously "milking" this, wai...
A MCI customer review by GetHuman user ~Rick in Boston from November 17th, 2017
Background on ~Rick in Boston's case
GetHuman: ~Rick in Boston - can you tell our other MCI customers when your case took place?
~Rick in Boston: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to MCI, and if so, how?
GetHuman: And which of these common MCI customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick in Boston a list of common MCI problems)
~Rick in Boston: "Service problem" was why I was trying to call.
~Rick in Boston's review of MCI customer service
GetHuman: So how would you sum up your experience for GetHuman's MCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick in Boston: Avoid. Verizon is obviously "milking" this, wait time was comical, ** minutes. Phillipines call center rep had accent, unclear speech, very difficult to understand. Untrained. Unable to do things. Surprisingly unable to cancel my service, says they need to call back in an hour.
GetHuman: Let's quantify your experience contacting MCI. On a scale of 1 to 5, how easy is it go get help on a MCI problem?
~Rick in Boston: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick in Boston: I'd give them a two out of five on communication.
GetHuman: And what about MCI's ability to quickly and effectively address your problem?
~Rick in Boston: For that I would say one out of five.
GetHuman: And finally- any advice for other MCI customers?
~Rick in Boston: Call them early in the day or late. Don't forget any personal or account information you might need for MCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick in Boston taken from his MCI customer service problem that occurred on November 14th, 2017.