MCI: No way to speak to a person from the USA, the F...
A MCI customer review by GetHuman user ~sick of foreign call centers from November 14th, 2017
Background on ~sick of foreign call centers's case
GetHuman: ~sick of foreign call centers - can you tell our other MCI customers when your case took place?
~sick of foreign call centers: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to MCI, and if so, how?
GetHuman: And which of these common MCI customer issues best describes the reason you wanted to talk to them?
(Shows ~sick of foreign call centers a list of common MCI problems)
~sick of foreign call centers: "Lower my bill" was why I was trying to call.
~sick of foreign call centers's review of MCI customer service
GetHuman: So how would you sum up your experience for GetHuman's MCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sick of foreign call centers: No way to speak to a person from the USA, the Filipino people think they can speak English but they do not very well and are very sensitive when you want a supervisor, suddenly they are all supervisors "just helping out by answering high call volume calls" - they **** and are supposedly the only people
GetHuman: Let's quantify your experience contacting MCI. On a scale of 1 to 5, how easy is it go get help on a MCI problem?
~sick of foreign call centers: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sick of foreign call centers: I'd give them a two out of five on communication.
GetHuman: And what about MCI's ability to quickly and effectively address your problem?
~sick of foreign call centers: For that I would say one out of five.
GetHuman: And finally- any advice for other MCI customers?
~sick of foreign call centers: Call them early in the day or late. Don't forget any personal or account information you might need for MCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sick of foreign call centers taken from his MCI customer service problem that occurred on November 7th, 2017.