MCI is a dinosour in the communication world. T...
A MCI customer review by GetHuman user ~former_mci from November 8th, 2017
Background on ~former_mci's case
GetHuman: ~former_mci - can you tell our other MCI customers when your case took place?
~former_mci: Yeah. It was afternoon, on October 29th.
GetHuman: Did you reach out to MCI, and if so, how?
GetHuman: And which of these common MCI customer issues best describes the reason you wanted to talk to them?
(Shows ~former_mci a list of common MCI problems)
~former_mci: "Cancel service" was why I was trying to call.
~former_mci's review of MCI customer service
GetHuman: So how would you sum up your experience for GetHuman's MCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~former_mci: MCI is a dinosour in the communication world. They could not figure out direct withdrawl issues if they bit their tush. We had three DW but they couldn't withdraw the balance the occured the same day we set up the account. So they shut our phone off and now the system is messed up and they cant get it restored. It has been five days of " I understand and I am sorry" but no real action. Good luck with your business line on MCI. One day it will be your turn to pull out your hair ... switch while you can ... you have been warned!
GetHuman: Let's quantify your experience contacting MCI. On a scale of 1 to 5, how easy is it go get help on a MCI problem?
~former_mci: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~former_mci: I'd give them a one out of five on communication.
GetHuman: And what about MCI's ability to quickly and effectively address your problem?
~former_mci: For that I would say two out of five.
GetHuman: And finally- any advice for other MCI customers?
~former_mci: Call them early in the day or late. Don't forget any personal or account information you might need for MCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~former_mci taken from his MCI customer service problem that occurred on October 29th, 2017.