MCI: My dear Aunt died in May with a $** credit bala...
A MCI customer review by GetHuman user ~teddychan from November 7th, 2017
Background on ~teddychan's case
GetHuman: ~teddychan - can you tell our other MCI customers when your case took place?
~teddychan: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to MCI, and if so, how?
GetHuman: And which of these common MCI customer issues best describes the reason you wanted to talk to them?
(Shows ~teddychan a list of common MCI problems)
~teddychan: "Overcharge/Strange charge" was why I was trying to call.
~teddychan's review of MCI customer service
GetHuman: So how would you sum up your experience for GetHuman's MCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teddychan: My dear Aunt died in May with a $** credit balance on her MCI account because she knew she might be unable to send out her bills. Since her account was closed they have refused to send this money even after we sent copies of her death certificate. Now they are giving us the runaround, transferring from one *** number to another, from one idiot agent to another. Believe me, if WE owed MCI $** they would be sending us notices right and left and would not leave us alone. But since MCI owes US money, they don't care. Stay away from MCI, they ****.
GetHuman: Let's quantify your experience contacting MCI. On a scale of 1 to 5, how easy is it go get help on a MCI problem?
~teddychan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teddychan: I'd give them a one out of five on communication.
GetHuman: And what about MCI's ability to quickly and effectively address your problem?
~teddychan: For that I would say two out of five.
GetHuman: And finally- any advice for other MCI customers?
~teddychan: Call them early in the day or late. Don't forget any personal or account information you might need for MCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teddychan taken from his MCI customer service problem that occurred on October 31st, 2017.