MCI: Tried to sell me something when I called to try...
A MCI customer review by GetHuman user ~djveed from November 6th, 2017
Background on ~djveed's case
GetHuman: ~djveed - can you tell our other MCI customers when your case took place?
~djveed: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to MCI, and if so, how?
GetHuman: And which of these common MCI customer issues best describes the reason you wanted to talk to them?
(Shows ~djveed a list of common MCI problems)
~djveed: "Setup service" was why I was trying to call.
~djveed's review of MCI customer service
GetHuman: So how would you sum up your experience for GetHuman's MCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~djveed: Tried to sell me something when I called to try and disconnect. Transferred me to different departments who did the same thing.
GetHuman: Let's quantify your experience contacting MCI. On a scale of 1 to 5, how easy is it go get help on a MCI problem?
~djveed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~djveed: I'd give them a one out of five on communication.
GetHuman: And what about MCI's ability to quickly and effectively address your problem?
~djveed: For that I would say one out of five.
GetHuman: And finally- any advice for other MCI customers?
~djveed: Call them early in the day or late. Don't forget any personal or account information you might need for MCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~djveed taken from his MCI customer service problem that occurred on November 1st, 2017.