MSN: I put the phone on speaker and waited for more...
A MSN customer review by GetHuman user GetHuman-349924 from November 8th, 2017
Background on GetHuman-349924's case
GetHuman: GetHuman-349924 - can you tell our other MSN customers when your case took place?
GetHuman-349924: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349924 a list of common MSN problems)
GetHuman-349924: "Cancel service" was why I was trying to call.
GetHuman-349924's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349924: I put the phone on speaker and waited for more than two hours and NO representative answered. I cannot believe that they would leave a customer sit on hold for more than two hours. I will NEVER use MSN premium service again. It is impossible to cancel as they do not answer the phone.
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
GetHuman-349924: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349924: I'd give them a three out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
GetHuman-349924: For that I would say four out of five.
GetHuman: And finally- any advice for other MSN customers?
GetHuman-349924: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349924 taken from his MSN customer service problem that occurred on October 29th, 2017.