MSN: I went from one menu selection to another, not...
A MSN customer review by GetHuman user ~Jo from November 21st, 2017
Background on ~Jo's case
GetHuman: ~Jo - can you tell our other MSN customers when your case took place?
~Jo: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows ~Jo a list of common MSN problems)
~Jo: "Technical support" was why I was trying to call.
~Jo's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jo: I went from one menu selection to another, not one offered what I needed help with. Tried areas I didn't need help with to hopefully speak to an actual human being. Lucked out once, she connected me to "what I needed". The menu selections I spent ** minutes going through then started again. Very frustrating. Absolutely no help at all!
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
~Jo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jo: I'd give them a one out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
~Jo: For that I would say four out of five.
GetHuman: And finally- any advice for other MSN customers?
~Jo: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jo taken from his MSN customer service problem that occurred on November 11th, 2017.