MSN: everytime I call the *** * I get someone who sa...
A MSN customer review by GetHuman user GetHuman-251708 from November 26th, 2017
Background on GetHuman-251708's case
GetHuman: GetHuman-251708 - can you tell our other MSN customers when your case took place?
GetHuman-251708: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251708 a list of common MSN problems)
GetHuman-251708: "Change plan" was why I was trying to call.
GetHuman-251708's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251708: everytime I call the *** * I get someone who says they can help me but need to hook up with computer and them so they can show me how to get into billing* however, before that even happens, they seem to find something wrong with my computer .. and say I have a trojan called Zeus and oh my goodness I really need to clean that out or I will have severe problems. For only $***.** they will fix it and I will never have a problem again ... Well, I've grown smarter, told them they were a ripoff and I had the same thing happen last year, same time (Feb) and I paid $***.** to Virtual Techmart .. who I didn't know I had on the phone since I called the MSN *. Does MSN know these people are on their lines and ripping us off for more money? Well, I cannot get billing to renew my contract with MSN and frankly 'I don't give a ****' MSN keeps changing for the worst and instructions on how to get to billing are wrong, wrong, wrong. MSN ... you will be losing a lot more people! I will definite n
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
GetHuman-251708: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251708: I'd give them a one out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
GetHuman-251708: For that I would say one out of five.
GetHuman: And finally- any advice for other MSN customers?
GetHuman-251708: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251708 taken from his MSN customer service problem that occurred on November 23rd, 2017.