person identified as msn support, told him tota...
A MSN customer review by GetHuman user GetHuman-346034 from November 23rd, 2017
Background on GetHuman-346034's case
GetHuman: GetHuman-346034 - can you tell our other MSN customers when your case took place?
GetHuman-346034: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346034 a list of common MSN problems)
GetHuman-346034: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-346034's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346034: person identified as msn support, told him total of * times what I needed and what my problems were, he persisted in trying to sell me subscriptions for dial-up I did not need. He could not pay attention to what I was saying or address what I wanted to purchase!
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
GetHuman-346034: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346034: I'd give them a three out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
GetHuman-346034: For that I would say one out of five.
GetHuman: And finally- any advice for other MSN customers?
GetHuman-346034: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346034 taken from his MSN customer service problem that occurred on November 15th, 2017.