Macy's: I have been double charged on my credit card...
A Macy's customer review by GetHuman user ~annoyed from November 14th, 2017
Background on ~annoyed's case
GetHuman: ~annoyed - can you tell our other Macy's customers when your case took place?
~annoyed: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed a list of common Macy's problems)
~annoyed: "Refund" was why I was trying to call.
~annoyed's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed: I have been double charged on my credit card. I keep trying to reach an actual person. After taking the time to navigate through the options, the recording says call back when the office is open. However, I AM CALLING during office hours! UGH
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~annoyed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~annoyed: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed taken from his Macy's customer service problem that occurred on November 13th, 2017.