I have cancelled my Macy's AMEX account. If Ma...
A Macy's customer review by GetHuman user ~IQUIT from November 28th, 2017
Background on ~IQUIT's case
GetHuman: ~IQUIT - can you tell our other Macy's customers when your case took place?
~IQUIT: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~IQUIT a list of common Macy's problems)
~IQUIT: "Overcharge/Strange charge" was why I was trying to call.
~IQUIT's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IQUIT: I have cancelled my Macy's AMEX account. If Macy's doesn't want to do business with Trump because he disagrees with ILLEGAL (not legal) immigration, then they don't want to do business with me either. I've shopped Macy's for years, but no more. I QUIT!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~IQUIT: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IQUIT: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~IQUIT: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~IQUIT: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IQUIT taken from his Macy's customer service problem that occurred on November 21st, 2017.