Macy's: If I wanted to talk to someone in India, I'd ha...
A Macy's customer review by GetHuman user ~AMERICAN Customer from November 11th, 2017
Background on ~AMERICAN Customer's case
GetHuman: ~AMERICAN Customer - can you tell our other Macy's customers when your case took place?
~AMERICAN Customer: Yes. It was late at night, on November 1st.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~AMERICAN Customer a list of common Macy's problems)
~AMERICAN Customer: "Missing order" was why I was trying to call.
~AMERICAN Customer's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AMERICAN Customer: If I wanted to talk to someone in India, I'd have called India. I expect ENGLISH speaking cs reps when I call in the UNITED STATES. Another American job apparently outsourced or automated into oblivion!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~AMERICAN Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AMERICAN Customer: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~AMERICAN Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~AMERICAN Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AMERICAN Customer taken from his Macy's customer service problem that occurred on November 1st, 2017.