Macy's: If you call ***-***-****, you get a man who ans...
A Macy's customer review by GetHuman user ~athas17 from November 5th, 2017
Background on ~athas17's case
GetHuman: ~athas17 - can you tell our other Macy's customers when your case took place?
~athas17: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~athas17 a list of common Macy's problems)
~athas17: "Track order" was why I was trying to call.
~athas17's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~athas17: If you call ***-***-****, you get a man who answers "Corporate Offices". I had to ask if this was Macy's. It was. He was very nice and listened to my frustrating story of calling the other Macy's *** nbr * times and getting Philipino women who were very hard to understand and who said I couldn't talk to a rep in the US. He put me on hold several times and then asked if I wanted to be on hold directly for Cus. Service. I asked if I would be talking to someone in the US. He said yes. After a short wait, guess what? Another Philipino woman who said there was no way to talk to a rep in the US. I bit down my anger and asked her my questions (about curtains) and after being put on hold several times and waiting and talking to her for a total of ** mins, I sort of got my questions answered. The only reason I am going to order from them at this particular time is that someone gave me a gift card. When that is used up I am never shopping at Macy's again.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~athas17: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~athas17: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~athas17: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~athas17: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~athas17 taken from his Macy's customer service problem that occurred on October 31st, 2017.