Macy's: Operator not qualified to answer questions as n...
A Macy's customer review by GetHuman user ~don't have one from November 12th, 2017
Background on ~don't have one's case
GetHuman: ~don't have one - can you tell our other Macy's customers when your case took place?
~don't have one: Yup. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~don't have one a list of common Macy's problems)
~don't have one: "Returns" was why I was trying to call.
~don't have one's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don't have one: Operator not qualified to answer questions as not part of her job description. Wanted to again transfer me to another department, the mattress and furniture customer service. That department is a joke with respect to customer service. The wait time is ridiculous and after two days of calling my problem is still not solved. I will call again tomorrow to get the warranty I paid *** dollars for when purchasing my outdoor set from a catalog.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~don't have one: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don't have one: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~don't have one: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
~don't have one: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don't have one taken from his Macy's customer service problem that occurred on November 2nd, 2017.