Macy's: These off-shore (probably India) customer servi...
A Macy's customer review by GetHuman user ~Cheryl Noman from November 11th, 2017
Background on ~Cheryl Noman's case
GetHuman: ~Cheryl Noman - can you tell our other Macy's customers when your case took place?
~Cheryl Noman: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryl Noman a list of common Macy's problems)
~Cheryl Noman: "Returns" was why I was trying to call.
~Cheryl Noman's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryl Noman: These off-shore (probably India) customer service reps are trained to put off difficult questions with an appeasing "I'll do what I can," and then do nothing. No return call. No email. And no merchandise even though the website says it is In Stock. So disappointed in Macy's. They should do better.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Cheryl Noman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryl Noman: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Cheryl Noman: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Cheryl Noman: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryl Noman taken from his Macy's customer service problem that occurred on November 7th, 2017.