Macy's: was on hold for long cause my problem took time...
A Macy's customer review by GetHuman user ~customer from November 16th, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other Macy's customers when your case took place?
~customer: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common Macy's problems)
~customer: "Returns" was why I was trying to call.
~customer's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: was on hold for long cause my problem took time the rep herself was very good. BUT macy's makes it really hard to actually end up talking to a human being. so thanks to this service for giving me a short cut.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his Macy's customer service problem that occurred on November 14th, 2017.