MagicJack: * weeks my phone number not working at all...
A MagicJack customer review by GetHuman user ~Mirela Koci from November 22nd, 2017
Background on ~Mirela Koci's case
GetHuman: ~Mirela Koci - can you tell our other MagicJack customers when your case took place?
~Mirela Koci: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Mirela Koci a list of common MagicJack problems)
~Mirela Koci: "Warranty claim" was why I was trying to call.
~Mirela Koci's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mirela Koci: * weeks my phone number not working at all ....call * times costumer service ...them were telling me you didn't pay In a same time I have only *-* month I paid $ ** * $** for device
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Mirela Koci: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mirela Koci: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Mirela Koci: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Mirela Koci: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mirela Koci taken from his MagicJack customer service problem that occurred on November 19th, 2017.