MagicJack: have used live agent twice for technical suppor...
A MagicJack customer review by GetHuman user ~give us some support from November 17th, 2017
Background on ~give us some support's case
GetHuman: ~give us some support - can you tell our other MagicJack customers when your case took place?
~give us some support: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~give us some support a list of common MagicJack problems)
~give us some support: "Dispute a Charge" was why I was trying to call.
~give us some support's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~give us some support: have used live agent twice for technical support- no help. then on phone with a special technical agent for * hour no help. then called back and billing agent hung up on me when i wanted to wait for a supervisor. *I gave up and have been without home phone for * weeks. No refund from them!
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~give us some support: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~give us some support: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~give us some support: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~give us some support: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~give us some support taken from his MagicJack customer service problem that occurred on November 10th, 2017.