MagicJack: the lady hung up on me * time's after trying...
A MagicJack customer review by GetHuman user ~jim101 from November 14th, 2017
Background on ~jim101's case
GetHuman: ~jim101 - can you tell our other MagicJack customers when your case took place?
~jim101: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~jim101 a list of common MagicJack problems)
~jim101: "Transfer Phone Number" was why I was trying to call.
~jim101's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim101: the lady hung up on me * time's after trying * time's waiting ** to ** min each time. She was very rude. and to advertise a "FREE TRIAL"! AND THEN TRY AND TAKE THE FUND'S FROM A PERSON'S ACCOUNT IS STEALING NOT A FREE TRIAL. I WANTED MAGIC JACK BECAUSE A FRIEND HAS HAD IT FOR YR'S NO ISSUES. BUT SADLY AFTER THIS I DON'T KNOW. UNLESS I AM GIVEN A REAL FREE TRIAL SENT A MAGIC JACK PLUS FREE AND CAN USE MY CURRENT PHONE NUMBER AND ONLY BE BILLED ON THE *RD. I WON'T TRY IT AT ALL. I UNDER STAND THE **.** START UP BUT LADY SAID IT WAS **.** A YR WELL ADVERTISEMENT SAID **.** A YR MY FRIEND HAS PLUS AND IS ONLY **.** A YR. WITH THIS KIND OF CUSTOMER SERVICE AND RUDENESS I FELL I SHOULD GET ALL CHARGES WAVED AND GIVEN MAGIC JACK PLUS FREE *ST YR AND THEN ONLY **.** A YR THERE AFTER I UNDER STAND THE *,OOO'S OF BAD REVIEW'S NOW SO IF YOU WANT ME AS A CUSTOMER I'LL TRY ONLY IF GIVEN MAGIC JACK PLUSE FREE AND START UP FEE WAVIED *ST YR AND **.** THERE AFTER MY ADDRESS IS *** SOUTH **TH STREET Ri
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~jim101: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim101: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~jim101: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~jim101: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim101 taken from his MagicJack customer service problem that occurred on November 12th, 2017.