Mail.com: Barely spoke English. Blamed Comcast and claim...
A Mail.com customer review by GetHuman user ~Annoyed Attorney from November 22nd, 2017
Background on ~Annoyed Attorney's case
GetHuman: ~Annoyed Attorney - can you tell our other Mail.com customers when your case took place?
~Annoyed Attorney: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Attorney a list of common Mail.com problems)
~Annoyed Attorney: "Cancel service" was why I was trying to call.
~Annoyed Attorney's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Attorney: Barely spoke English. Blamed Comcast and claimed Comcast knows what is going on. Funny thing. I called Comcast who had never heard of such
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~Annoyed Attorney: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Attorney: I'd give them a four out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~Annoyed Attorney: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~Annoyed Attorney: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Attorney taken from his Mail.com customer service problem that occurred on November 21st, 2017.