Mail.com: I could not get a hold of any body tried to cha...

A Mail.com customer review by GetHuman user ~kristy collins from November 12th, 2017

Background on ~kristy collins's case

GetHuman: ~kristy collins - can you tell our other Mail.com customers when your case took place?
~kristy collins: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Mail.com, and if so, how?
~kristy collins: I used the 855-269-2217 number I found for on the GetHuman Mail.com customer phone number page I was on: Mail.com Customer Service Phone Number
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kristy collins a list of common Mail.com problems)
~kristy collins: "Overcharge/Strange charge" was why I was trying to call.

~kristy collins's review of Mail.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kristy collins: I could not get a hold of any body tried to change my email password and it would not let me I think the service is very poor and I of known this **** I would not choose this to be my e-mail.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~kristy collins: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kristy collins: I'd give them a two out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~kristy collins: For that I would say three out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~kristy collins: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kristy collins taken from his Mail.com customer service problem that occurred on November 5th, 2017.

Mail.com

1.31 of 5 stars | 80 reviews

~kristy collins's Mail.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Mail.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Mail.com in any way.

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