Mail.com: I couldn't get them via the phone number (premi...
A Mail.com customer review by GetHuman user ~cmebd from November 6th, 2017
Background on ~cmebd's case
GetHuman: ~cmebd - can you tell our other Mail.com customers when your case took place?
~cmebd: Yes. It was evening, on October 31st.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cmebd a list of common Mail.com problems)
~cmebd: "Complaint" was why I was trying to call.
~cmebd's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cmebd: I couldn't get them via the phone number (premium account support) I live in Australia and the support is no longer **** it is *am to *pm Pacific Time....*They are trying to charge me for a Premium Account that was purchased as a lifetime account back around ***********- and this is the *rd time.... Previously I had copies of my receipts etc, however because of crashes of backup devices and PCs and moving house (across the water) the documents are eluding me. *I keep getting, please give details of last four digitis of your credit card number (from ***years ago - oh please......) Why haven't they got my records in place????*As far as the service (my email) it has been great for the number of years I have had it however a lot of span (which seems to be fixed now). But my goodness the GREED factor with large corporations (AOL) is beginning to get on my wick.*Surely they should be accountable for keeping their customer records - if they cannot tell me the "facts" of my account then ho
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~cmebd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cmebd: I'd give them a two out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~cmebd: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~cmebd: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cmebd taken from his Mail.com customer service problem that occurred on October 31st, 2017.